Visitor
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1 Message
Request for Executive Escalation - Promotional Offer Confirmed in Chat Was Not Honored (Ticket [Edited])
06/29/2026 agent Himanshu said my account was qualified for a new deal with a free line and 2nd line for $30/mo for a year. Plus, he can help me waive $25 activation fee for both of my lines. But after I transferred in, I got my mobile bill statement $68.98 in total. I have both transcript and screenshot proof.
Today (07/08/2026), I reached out to your live agents. They said I am not qualified for any deal now.
Agent supervisor Vishali opened an escalation ticket ([Edited: "Personal Information"]) for me. And it was closed without including any resolution, explanation, or confirmation that my supporting documentation was reviewed.
Escalation
Closed
Ticket Number: [Edited: "Personal Information"]
Ticket Created: 7/8/2026
Your request is closed.
XfinityVianney
Official Employee
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2.7K Messages
58 minutes ago
Thank you for reaching out and creating a new post. I'll need to dive into the account to review the details of the last ticket to get us more insights. I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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