Visitor
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2 Messages
Request for Executive Customer Relations Review – Multiple Service Issues
Request for Executive Customer Relations Review – Multiple Service Issue
I am requesting assistance from Xfinity's Executive Customer Relations team regarding a series of unresolved customer-service issues involving my television, internet, and Xfinity Mobile accounts since April 2026.
These issues include incorrect information regarding television packages, extensive streaming activation difficulties, inconsistent information from representatives, and a particularly frustrating experience replacing my lost Samsung Galaxy S24 FE.
During that replacement process, I received dramatically conflicting device pricing and financing information from Xfinity representatives. I ultimately purchased a Galaxy A17 out of pocket, which has proven to be a significant downgrade in performance and responsiveness.
I have prepared a detailed written complaint documenting these experiences and requesting a comprehensive account review and meaningful resolution.
I previously posted a request for assistance in the Getting Started section but have not received a response.
Could an Xfinity representative please assist me with escalating this matter to Executive Customer Relations and provide instructions for submitting my complete complaint privately?
Thank you.
XfinityMarcus
Official Employee
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2.5K Messages
7 hours ago
user_mekqm4 thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to connect with the Executive team regarding some concerns that you have. Let's first get your account details privately to take a look at the account together.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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