Visitor
•
2 Messages
Request for Executive Customer Relations Escalation – Unresolved Underground Line Since August 18 2026
I am requesting escalation to Executive Customer Relations regarding an underground cable replacement that has remained unresolved since August 18, 2026, despite multiple promised completion dates and multiple escalations. An existing ECM escalation was closed without the physical issue being resolved. I have complete documentation of the interactions and case numbers. Please have the appropriate corporate team contact me so I can provide the account information privately.
EG
Expert
•
121K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
1
XfinityNatalie
Official Employee
•
1K Messages
3 hours ago
Hey there, user_fae1qj! We appreciate you reaching out with your underground cable line repair request. As a homeowner myself, I understand how important it is to make certain this repair is completed as soon as possible. We will be more than happy to review the previous progress for repair to ensure this issue is resolved to the fullest. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0