Visitor
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1 Message
Request for EPON Customer-Owned Router Provisioning (ONU)
Hello Xfinity Support,
I have Xfinity 2 Gig EPON fiber service in a WiFi Ready apartment, with a separate ONU and an XB7-T gateway.
I would like to request the officially supported Customer-Owned and Managed (COAM) Router option
I have a Ubiquiti UniFi gateway and would like to connect it directly to the ONU via Ethernet.
Could you please:
- Confirm that my property is eligible for EPON customer-owned router provisioning.
- Remove the XB7-T as the active gateway and reprovision the ONU for my own router.
- Confirm that my UniFi gateway can obtain a public IPv4 address directly from the ONU.
- Confirm that my existing internet plan and promotional pricing will remain unchanged.
I am not requesting Bridge Mode or a cable modem replacement. I am requesting an EPON provisioning change.
Thank you in advance!!!
EG
Expert
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122.7K Messages
1 hour ago
Concern moved here for assistance.
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XfinityVianney
Official Employee
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3K Messages
25 minutes ago
Thank you for reaching out, and thank you, @EG, for bringing this to our attention by moving it over. I'd like to dive deeper to review the details of your location to give you the most accurate asnwer. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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