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user_2nise0
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5 Messages

10/07/2026 11:17 PM

Request for EPON COAM Provisioning - Nokia NKFN11AEL to Third-Party Router

Hello,

I need help with provisionong Nokia NKFN11AEL to connect my personal router directloy to the ONU.

Could you please help me with this?

Thanks you.

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3 hours ago

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XfinityAmandaB

Official Employee

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3.6K Messages

1 day ago

 

user_2nise0 Thank you so much for stopping by for help with provisioning your Nokia device to your router. With EPON locations, you are able to use your own router, but connecting any devices to it would not be supported by us. You would need to reach out to your router support/manufacture for more assistance with any devices you need to connect to the router. We would be able to assist with the modem/gateway that is still connected, but since your router is not our equipment, it would be outside what we are able to assist with. 

 

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user_2nise0

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5 Messages

Thank you for your response. I understand that you will not be able to support my router, but I can support it myself.
The only thing I need from Xfinity support is to provision my EPON so that it works with my router.
Please let me know how I can provide the necessary information to allow you to make the necessary changes.

Arcadius

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7 hours ago

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XfinityVictor

Official Employee

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2.5K Messages

 

user_2nise0 To confirm you are not using your own router at this time?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 hours ago

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user_2nise0

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5 Messages

My current setup is: EPON --> Xfinity XB7-T --> My Router (Omada Fusion 2.5)

I would like to remove Xfinity XB7-T and connect EPON directly to my Omada Router.

My understanding it that you need to re-provision EPON. Am I correct?

(edited)

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7 hours ago

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XfinityVictor

Official Employee

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2.5K Messages

 

user_2nise0 Gotcha, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.


Here's the detailed steps to direct message us: 


1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.


For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 hours ago

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user_2nise0

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Thank you. I just sent the request in the direct message.

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7 hours ago

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XfinityAmandaB

Official Employee

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3.6K Messages

3 hours ago

 

user_2nise0 Thank you again for the chance to get you taken care of with that equipment swap. Stop back in again anytime you need help; we are always here. 

 

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