Request for Customer Retention/Loyalty Assistance via Chat

I’m assisting a longtime Xfinity customer with renewing her existing services. We’ve already contacted Sales and Billing but haven’t been able to reach a representative authorized to review customer retention offers.

We want to keep our existing TV Plus package and equipment while reviewing available promotional discounts.

We specifically request assistance through private written messaging, not a telephone callback.

Could an Xfinity representative with retention pricing authority assist us or connect us with the appropriate team?

Please do not include any personal information or account details in the public forum post.