Regular Visitor
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1 Message
Request For Credit
I work from home and have been without internet since Tuesday, February 16, 2021 an would like to receive a credit. @xfinityoutage
Regular Visitor
•
1 Message
I work from home and have been without internet since Tuesday, February 16, 2021 an would like to receive a credit. @xfinityoutage
Responses
ComcastValerie
Official Employee
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77 Messages
2 m ago
Hello, @nhicks1, thank you for taking the time to reach out to us today. Working from home myself, I completely understand the importance of having a reliable internet connection! I am sorry to hear you have not been experiencing that reliability. Please rest assured, you have reached the right place! I can review the account and assist with getting to the bottom of that service interruption as well as assist with your credit request.
Please send us a private message with your full name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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