Request for Credit Due to Service Interruption on May 13, 2025

I am writing to request a credit for the service interruption I experienced at my address in st. Charles il on May 13, 2025. According to your notifications, my Xfinity service was disrupted from approximately 11:00 AM until 7:44 PM Central Time.

This outage significantly impacted my productivity, as I rely on a stable internet connection for remote work, client meetings, or critical business operations. The loss of service for over eight hours caused missed deadlines, inability to conduct meetings, and financial loss.

I kindly request a credit to my account to compensate for the inconvenience and loss of productivity caused by this outage. My account details are as follows:

Account Number: [Edited: "Personal Information"]

Name: [Edited: "Personal Information"]

Please let me know if you require additional information to process this request.

Thank you for your attention to this matter. I look forward to your response.

Sincerely,

[Edited: "Personal Information"]