1 Message
Request for Assistance with Routing Issues
I am experiencing persistent connectivity problems when attempting to reach the IP address [Edited: Personal Information]. A traceroute conducted via PingPlotter indicates significant packet loss and high latency across several hops in the route. Below are the problematic IPs and hostnames:
[Edited: "Personal Information"]
The primary concerns seem to involve issues with upstream connectivity. I kindly ask for your assistance in investigating and escalating this matter to the relevant providers to ensure a resolution.
Thank you for your attention to this issue.
XfinityAlfonso
Official Employee
•
1.6K Messages
5 months ago
Good evening user_6rlq59 thank you so much for taking the time to reach us regarding these intermittent connection issues. Is this issue occurring when working, or streaming/online gaming?
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