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user_105bf4
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7 Messages

Tuesday, August 2nd, 2022

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request for an accounting record

I have made multiple requests for a full accounting record of my account from inception. I started service right around May 2005. I wish to be in compliance with the IRS and need to get my accounting in order and need the full accounting record. For me to be in compliance with the IRS, I need to supply them an accounting of the ledger for goods and services ordered by the consumer. 

Thank you in advance,

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3 years ago

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Accepted Solution

XfinityBrie

Administrator

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672 Messages

3 years ago

Good afternoon @user_105bf4

 

As advised by my colleagues, we do not provide W-9, 1099-OID or other tax documents for Residential Service accounts. These items are available for Comcast Business customers only. If you're inquiring about a Comcast Business account, we would direct you to post in the Comcast Business Forums.

 

Xfinity Residential Services are meant for personal, residential, non-commercial use only.

 

These forms are only available online through the links provided, calling into customer support or by contacting the Comcast Business Team via chat. 

Please contact Comcast Business via live chat or call us at 800-391-3000 to request a copy of Comcast Business’s W-9 form. 

 

You can locate needed tax forms for a business account here: Comcast Business W9

 

This thread will now be closed.

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CCJoshua1

Problem Solver

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567 Messages

3 years ago

Thanks for letting us know about the troubles you're having with getting records. To view past bills, please follow these steps:

 

Log on to My Account.

Click the Billing tab.

Click View Bill History.

Here, you can view PDF copies of your previous billing statements.

Click View More if needed.

Note: You can view your past statements up to 24 months prior to your current billing cycle.

 

We do not currently have a method of retrieving bills past 24 months back. Please let us know if you have any other inquiries, or if you're having trouble viewing the bills online!

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user_105bf4

Visitor

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7 Messages

@XfinityJoshuaE​ 

Thanks for your response JoshuaE. I did respond via direct message. Thank you 

3 years ago

0

user_105bf4

Visitor

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7 Messages

@XfinityJoshuaE​ 

I am not requesting a copy of my billing statements. I am needing a full accounting record. For me to be in compliance with the IRS, I need to supply them an accounting of the ledger of goods and services order by me. If I cannot supply them with that full accounting they will have to do a full audit. You could also provide me with Comcast W9 forms for this account as well. Will you be able to provide with an accounting ledger or Comcast W9 forms?

3 years ago

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CCJoshua1

Problem Solver

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567 Messages

Great question. W-9 Forms are something we do supply to Business account owners. However, we do not for residential accounts. For the accounting record, the only documentation we provide that would be similar to this is the monthly bill, of which we're able to access the last 24 months.

I no longer work for Comcast.

3 years ago

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user_105bf4

Visitor

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7 Messages

Great Thanks, I will let them know that I cannot obtain the full accounting record or the W9. Thanks for your help. 

3 years ago

0

XfinityAngie

Official Employee

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2K Messages

You are so very welcome! Have a wonderful night! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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EG

Expert

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112.9K Messages

3 years ago

The concern is not "Community Center" help related..... Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

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