1 Message
Request credit outage
I’ve been without internet service 4 days during Hurricane Beryl. I can’t seem to find where on the xfinity website to request credits for the days I haven’t had access.
1 Message
EG
Expert
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110.1K Messages
9 months ago
The concern is not "Community Center" help related.................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1.7K Messages
9 months ago
Hello, @TruSkyn! Thanks for reaching out with your billing concerns. We definitely don't want you owing for service you could not use, and I'd be happy to help however I can! We want you to know that we're now offering a simplified one-time service interruption credit experience for qualified customers who report their service issues through the Xfinity Status Center in My Account.
You can visit https://www.xfinity.com/support/status and click the link that says, “check eligibility” at the bottom of the page. A form will launch and determine your eligibility for credit. You can provide details about your experience and review your answers before submitting them. If your scenario meets the criteria, a credit is automatically applied and viewable in My Account. If not, you'll see a message that lets you know you're not eligible.
Please let me know if this helps! And if you still need any assistance, our Digital Care Team will be here to support you and your household however we can :)
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