1 Message
Request credit for xfinity failure to put my account on seasonal plan as requested
At xfinity.com/seasonal on August 28, I requested xfinity to put my account at my vacation home on the seasonal convenience plan effective Oct 22, and I printed out the seasonal plan summary as confirmation at that time. When I received my November and December bills, I noticed that I was being charged for the regular plan rather than the seasonal plan. I didn't notice that the service hadn't changed since we vacated the house for the season in mid-October. Using chat, I was able to get my account put on seasonal plan effective Dec 3rd. However, they told me they were not able to give me credit for the period Oct 22 - December 2. How can I request credit for that period. I don't think I should be penalized for xfinity's failure to properly set up my seasonal plan.
XfinityKei
Official Employee
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1.4K Messages
5 months ago
@user_t4sb4b These are great questions. I’m sorry to hear your seasonal hold didn't start as planned. I am happy to look over your account for more help and to review possible credits. Can you please direct message me your first and last name along with your full service address so that I can assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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XfinityAngie
Official Employee
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1.8K Messages
5 months ago
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