rmceniry's profile

Regular Visitor

 • 

2 Messages

Wed, Jan 27, 2021 3:00 PM

Request credit for unplanned outages

How do I credited for xfinity internet and tv outage on 1/25/21 and today 1/27/21? Had to use my Xfinity mobile for a personal hotspot until service was restored. Now I'm also getting alerts that I am approaching my data limit on Xfinity mobile? Triple whammy. TV, Internet, and mobile.

Responses

ComcastMorgan

Official Employee

 • 

2.5K Messages

2 m ago

Good morning, rmceniry. So sorry to hear about the interruptions that you experienced. That's frustrating! We can take a look at your account and see what we can do about a credit for the downtime you experienced. To get started, please send me a PM with your first and last name. We will go from there. Thanks!

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here