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user_zpu44e
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Visitor

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1 Message

Tuesday, December 30th, 2025 10:46 PM

Request: Confirm my customer-owned modem is released from my old account

Hi Xfinity Support,

I have a customer-owned Motorola MB8600 modem that I previously used on my Xfinity Internet account. I’m planning to give this modem to a family member so they can activate it on their own Xfinity Internet plan.

Can you please confirm that this modem is fully removed/released from my account so it won’t show as “already registered” when they try to activate it? If it’s still associated with my account in any way, please remove it. Happy to pass the CM MAC along to support in a DM.  

Thank you.

Question

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Updated 

2 hours ago

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EG

Expert

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115.1K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAlyssaA

Official Employee

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2.3K Messages

2 hours ago

Good evening @user_zpu44e, and thank you for reaching out on our Forums, we hope you are having a fantastic Tuesday so far! We can assist with confirming whether your modem is still associated with your account and if so, remove it. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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