Request call recording review

I am requesting a call recording review for the following mentioned dates. I moved to a new address in November, and contacted customer support on the 22nd to update my address. At the end of the call, they offered me a free phone upgrade for my wife and I as a part of a black Friday deal that week for existing members. I accepted and paid the taxes, which I was told was the only thing I had to pay for. A week later I got the phone and they had new numbers, which I didn't want. So I called on December 2nd to correct that, give us our old numbers on the new phones, and I got a $50 credit for the two $25 activation fee fees. After my next billing cycle, I called on December 9th because I was being charged for the new phones ($45 each, $90 total). I was informed the promotion was only available to premium account members. I was not told that at the time it was offered to me on the 22nd by the sales person, but I had already sent my old phones back. So I asked the supervisor if I upgrade my plan to premium and meet the qualifications for the promotion, can they apply the promotion to my account, and I don't have an issue paying the extra money for the premium account as long as the phones are free and they honor their deal they offered me. That was also agreed-upon, but they told me it might take a couple months to update on my account and I may be charged until then. I waited a couple months, and contacted them again on February 28th to inquire about the status of the ticket and updating my account to reflect the free promotion. They told me every time I call they have to resubmit the ticket and it's slowing down and delaying the process. Then they offered me a credit for the amount that I have paid up until that point, approximately $300. I accepted and said I would stop calling to avoid resubmitting the ticket. That is, until I realized on my billing cycle in April that I didn't receive a credit or a return on my card for the $300. So I called back April 14th to ask about the credit, not the ticket because I didn't want that to be resubmitted and delayed again. I was told by this supervisor the notes from the previous supervisor did not mention anything about a credit, I did not and will not receive said credit, I am not receiving the promotion, and there is no ticket in process to fix that problem on my account. So it sounded like I had been scammed by the salesman and every phone call after that was just covering up that Scam, and I was being promised things and putting it off with these "tickets" until it was too late.

I am only requesting the original Black Friday promotion for a free upgrade be honored and I will continue paying the premium account services. I was going to fill out a notice of dispute to the legal department regarding the issue and only requesting a comp compensation of $2198.98 (the retail price of two iPhone 17 pros at the time the promotion was given). I am currently waiting on a ticket to request information for the call logs and names during that time.

ticket#: [Edit: Ticket Number Removed]