PGrushi's profile

New Poster

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4 Messages

Wed, Sep 21, 2022 10:11 AM

Request an XB8 Modem

How would I go about requesting an upgrade to an XB8 Modem? 

I'd mostly like to take advantage of the WiFi 6 capabilities with Airlink on my Meta Quest 2.

EG

Expert

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95.7K Messages

6 d ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

XfinityChe

Official Employee

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6.5K Messages

6 d ago

Hello @PGrushi! Hi, we appreciate your interest in our new, Supersonic XB8 modem! Due to inventory limitations, I can't make any promises, that we can provide one, but I'd be happy to check and see if they are available in your area, and whether or not you have the speeds required to obtain one. If you don't, we also have the XB7 modem, which provides the same speeds and experience. To get started, can you please send a direct message with your name and service address to "Xfinity Support"? You can do this by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. 

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