Request a review of my home

Hello, I would like to request a review of my home internet bill.

I started paying $40 per month, then it increased to $60, and now it is $105. I only have internet service, and these increases are too much for my budget.

I would like to remain a customer, but I need a more affordable plan, preferably between $40 and $60 per month.

Could someone from the Customer Loyalty or Retention Department please review my account and help me find a better offer?

Thank you for your attention.

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XfinityDilary

Official Employee

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3.9K Messages

2 hours ago

Thanks for posting on our community forums, user_obvj49. We can help with your rate concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Customer Service

user_obvj49

Request a review of my home

XfinityDilary

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