request a re-credit evaulation

user_fhsecn Hello and thank you for reaching out via our Xfinity Community Forums. I can understand why that's frustrating, especially after being a customer for years. Xfinity Mobile financing eligibility is determined through an automated review process and can be affected by several factors, including account tenure, payment history, current device financing balances, and overall account standing. Because of this, we're not able to manually change or guarantee financing eligibility. That said, we'd be happy to take a closer look at your account and see if any additional review options are available. Please send us a Direct Message with your full name and service address, and we'll be glad to help.

 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum