Reprovision my modem

Hi internet not working. Yesterday a tech came about after a storm and had to reprovision my modem, everything was working fine after that, from 7 pm yesterday till 1130 am today. He said if you have another problem tell the phone rep to reprovision it again. Not sure the people I’ve been dealing with are capable of doing that. Can I reprovision my modem myself?

thanks

Responses

EG

Expert

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110.4K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

fromthebeginnin

New Poster

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10 Messages

2 years ago

Thanks for moving this to the appropriate forum.

1

XfinityOrlandoM

Official Employee

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2K Messages

@fromthebeginnin

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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2 years ago

0

Customer Service

fromthebeginnin

Reprovision my modem

EG

fromthebeginnin

XfinityOrlandoM

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