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trevercomb
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Wednesday, May 27th, 2026 10:07 PM

Representative during outage

I am not even in an outage but each time i try to talk to a representative about a totally different issue I get hung ip on by a automated system. The Xfinity assistant is the worst thing imaginable. I am about done with xfinity and their terrible customer service.

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11 hours ago

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XfinityAlyssaA

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12 hours ago

Good afternoon @trevercomb, and thank you for reaching out on our Community Forums regarding your experience trying to contact an agent-we truly appreciate your feedback and are happy to pass it along.

 

Our Communities team is here and more than happy to help address any questions or concerns you may have.

 

How can we assist you today?



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trevercomb

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6 Messages

My peacock subscription i have through you all says it is connected to an account already but I haven’t even set it up. I cannot access it

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12 hours ago

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XfinityAlyssaA

Official Employee

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2.7K Messages

Got it, thank you for letting us know about your Peacock subscription concerns @trevercomb, I appreciate it and our team will be happy to help.

 

To start, may I ask if you recently made any changes to your account, such as a plan update or service transfer?

 

Additionally, can you please confirm whether your Peacock subscription is showing as active when you log in at xfinity.com/yoursubscriptions?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 hours ago

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trevercomb

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6 Messages

We just moved service on the 19th, and it shows “activate” instead of “active” like my disney/hulu one shows

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12 hours ago

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trevercomb

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6 Messages

For example here is a screenshot

(edited)

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12 hours ago

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XfinityAlyssaA

Official Employee

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2.7K Messages

Thank you for those additional details @trevercomb, we appreciate it!

 

When you select “Activate,” does it take you to a screen indicating that your subscription is already active?

 

If so, have you tried clearing your device’s cache and cookies? Also, can you confirm whether your accounts are linked to the same Xfinity ID?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 hours ago

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trevercomb

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12 hours ago

This is the message I get when I attempt to connect my account. I tried to clear the cookies with no luck. I am not sure about the last question, I use the same email for my peacock and xfinity account. Everything should be the same.

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