Representative during outage

I am not even in an outage but each time i try to talk to a representative about a totally different issue I get hung ip on by a automated system. The Xfinity assistant is the worst thing imaginable. I am about done with xfinity and their terrible customer service.

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XfinityAlyssaA

Official Employee

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2.7K Messages

13 hours ago

Good afternoon @trevercomb, and thank you for reaching out on our Community Forums regarding your experience trying to contact an agent-we truly appreciate your feedback and are happy to pass it along.

Our Communities team is here and more than happy to help address any questions or concerns you may have.

How can we assist you today?

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T

trevercomb

Visitor

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6 Messages

13 hours ago

This is the message I get when I attempt to connect my account. I tried to clear the cookies with no luck. I am not sure about the last question, I use the same email for my peacock and xfinity account. Everything should be the same.

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XfinityRaf

Official Employee

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1.3K Messages

Have you ever had any level of Peacock with a different email address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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12 hours ago

0

T

trevercomb

Visitor

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6 Messages

Never, I have only ever signed up in the past with my current email.

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12 hours ago

0

XfinityRaf

Official Employee

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1.3K Messages

Looks like we'll need to review your account, and possibly open a ticket for you. If you could send our team a direct message with your full name and full address, we can get started.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

12 hours ago

0

Customer Service

trevercomb

Representative during outage

XfinityAlyssaA

trevercomb

XfinityRaf

trevercomb

XfinityRaf

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