Reporting Thunderstorm Damage to Rented Router and Gateway

I am writing to report an issue with my Xfinity rented router and personal gateway that occurred during a recent thunderstorm. Unfortunately, the LAN port on the rented router and my gateway were damaged as a result of the storm.

Could you please advise if there is a specific channel or website where I can formally report this damage? Additionally, I would like to understand Xfinity’s policy regarding the replacement of the rented equipment in such situations.

Given the inconvenience and the impact on my home network setup, I was wondering if Xfinity offers any form of compensation or support in such cases.

I appreciate your assistance and look forward to your prompt response.