1 Message
Reporting Possible Cause of Major Outage
I've been trying to get a hold of Xfinity for SEVEN DAYS now to report a possible cause of our week-long internet outage. There is a very large tree near my neighbors that uprooted in the storm and pulled up some cables, possibly internet, with the roots. No Xfinity or city employee has investigated this area, and your abominable customer service standards doesn't allow me to report this via chat or calling in, because you refuse to connect me with a person due to the outage.
So if anyone would like the address of this potential root cause, please feel free to reply. But knowing how disgraceful Xfinity is, we'll probably just wait another month before we get internet again. What a sham.
EG
Expert
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110.1K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.2K Messages
5 months ago
Hello! Thank you for reaching out today! I do appreciate your patience, and I do apologize for the delay. I am just the person to help you in resolving any questions or concerns about a down wire! I appreciate you for bringing it to our attention to have our local team to address @user_9n2v77
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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