Reporting outages

There have been AT LEAST six sporadic outages on our Corrales NM 87048 over the last week, but the outage report shows all is fine. All is NOT fine.

How can we convince Comcast to provide accessible ways of reporting outages

I have spent at least three hours over the last two days trying to get help, and we do have a tech coming Sunday am. But this is a SYSTEMIC problem, not just an issue with our service. PLEASE SET UP A DIRECT PHONE LINE for reporting outages.

Responses

XfinityKassie

Official Employee

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1.7K Messages

3 months ago

Mecapek Good afternoon! Thank you for reaching out to our Xfinity Community Forums Team. Service interruptions can be a frustrating, I totally get it. I'm glad to hear you have a technician coming out this weekend. I'd be happy to take a closer look into the service interruptions to see what kind of service interruptions they are, and then we can go from there. To begin, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_djysz9

1 Message

How do I report internet outage

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1 month ago

0

XfinitySara

Official Employee

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1.7K Messages

Hello, @user_djysz9! Thanks for leaving a comment with your similar questions and concerns. You've come to a great place for help! Our Digital Care Team will always do its best to support you and your household however we can, and I'm sorry to hear about any service issues you may be experiencing. The best place to start is by using the Xfinity App to troubleshoot and diagnose any problems with your service. You may also visit our Status Center to see if there's already a known issue affecting your area. Please let me know if this helps! And if you feel like further assistance is necessary, feel free to create a new post of your own so that we can ensure proper handling of your particular request. Thank you!

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