Reporting internet outage

Hi there, @user_ojbnbc ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry for the inconvenience you are experiencing with the service interruption that is impacting your service Please be assured you reached the right person to assist you. Can you please DM me your first and last name so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon 
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it