Reporting horrifying bait and switch experience with your technical chat

Please be aware of a very sketchy Comcast “bait and switch” practice, promising FREE mobile connectivity to the Internet in the case of outage.

The chat agent repeated several times this is a completely free service, and then asked for my credit card number.

When pushed 4 times for why they need my credit card for a for a completely free service, they finally admit there’s a $25 “one time activation fee”

Reviewing the chat, the agent repeated this lie four times before finally admitting there was a fee. Given this, I would not trust that this is a one time fee.

This is a surprisingly fraudulent practice by Comcast.

Before requesting credit card information, you are initially asked to provide your Social Security number through a secure link before proceeding. I very deeply regret providing this.

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XfinitySara

Official Employee

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2.1K Messages

19 hours ago

@JR30Years - Thank you for taking the time to post this concern! I'm sorry to hear about the worry it has caused, and I'd love to take a closer look at things if you'd like. Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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Customer Service

JR30Years

Reporting horrifying bait and switch experience with your technical chat

XfinitySara

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