Visitor

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1 Message

Tuesday, August 11th, 2026 7:10 PM

Reporting harardous downed line in Fremont CA

Hazardous downed line on Sunnycrest ct, Fremont, ca 94539

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Expert

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119.9K Messages

8 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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3K Messages

8 hours ago

Thank you very much for reaching out to our team about that downed line. I can get that reported out to the team out there from here for you. In order for me to do that I will have to ask you to send me a direct message with your full name and complete address for the service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum | Xfinity Community Forum

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