Reporting chat agent [Edited personal information]

user_de816w Hello, I'm very sorry to learn about this! I would really like to turn this around and keep you as a customer. We would hate to see you leave because of this. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message