Reporting An Xfinity Sales Rep

I called xfinity to move a service as i am moving. I didn’t have my card to process the fee to move and the rep let me know he will call me back. i got caught up at work and he called me 7 times back to back, as one of these calls was a spoofing call (a tactic used by scammers to make you answer your call as it looks like you’re calling yourself) he left 7 voicemails with one being threatening.

i answered him mid voicemail and told him to leave me alone. he proceeded to argue and continue talking to me. i had to hand up as he was being aggressive. this is completely unacceptable and now i have a psycho who has my information and address. MARK needs to be fired.

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XfinityDilary

Official Employee

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3.3K Messages

4 hours ago

Thank you for posting on our community forums, user_r50p7i. I’m really sorry to hear about this experience. That’s absolutely not the level of service we expect, and I completely understand why this would be upsetting. We take concerns like this very seriously, especially when it involves repeated calls and how the interaction was handled. I’d like to make sure this is properly documented and escalated to the appropriate team for review. Let's move this conversation to a private message for further assistance. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Customer Service

user_r50p7i

Reporting An Xfinity Sales Rep

XfinityDilary

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