1 Message
Reporting an offline Xfinity WiFi hotspot
Hello! So, this question has been asked a few times, and the answer seems to be to send a direct message to Support. However, direct messaging isn't enabled till after your first post, so this is me making that post.
Basically, the local public hotspot I use at work (our actual local wifi signals are terrible, so I basically live off the hotspot here) has been down for over a week. I couldn't find another way to report it, and searching sent me here, so I'm hoping I'll be able to get this resolved.
Thank you!
XfinityBenjaminM
Official Employee
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2.1K Messages
5 months ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
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XfinityAdrienne
Official Employee
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1.3K Messages
5 months ago
I am happy we were able to dive into the details together, and get a better understanding of the Hotspots in the area @user_NWi19a! Don't forget, you can check any available Hotspots here. Have a wonderful rest of your day, and please don't hesitate to browser our Xfinity Forums for all your service needs.
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