Reporting a downed Xfinity line

The recent wind storm caused one of Comcast's lines to fall and block our driveway. I tried several times and several ways to contact them. I spoke to three different people. The first asked me to hold on while she reported it, ( maybe she understood the problem and was reporting it). I was disconnected from her and I could not get the next person to understand the problem. She said it sounded like I needed a skilled technician and they could make an appointment 4 days later. The third person said that I should go to a local office because he couldn't help. Really? Repeated calls trying to reach someone after many hours of the blocked driveway led to more frustration. I couldn't reach a representative and then the automated system wanted to send a text to a link to report a hazardous line. Ok. The link did not work. Lastly the message said there was an outage and an agent couldn't help...Goodbye. 

We have been customers for almost 30 years. I am about over it. I am very seriously considering canceling. I am done!!! There should be someway to communicate when you have a serious issue. We tolerate the price increase because xfinity is more convenient but this frustration is anything but convenient. I don't know how else to try to get a message to them than trying this forum.