Reporting a Damaged Comcast Utility Box

user_w04o6r Good morning! We appreciate you taking the time to bring this to our attention through our Xfinity Forums. I'd be delighted to assist you in getting a ticket issued for our local team to come repair your box. To begin, can you please send a Direct Message with your name, and service address? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it