Regular Visitor
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Reporting a damaged Comcast equipment box
Reporting a damaged comcast equipment box at address location: <edit: "Personal Information">. This is across the street from an old barn that burned down 2 weeks ago. The heat was intense enough to melt the plastic of the box. This is not my address, but I live several homes down from this box. There is no outage at this time, but since my Xfinity service runs through this box, I am hoping to have Comcast repair it before the equipment fails due to exposure or overheating (plastic melted into cooling fins of equipment)
Thank you,
- Paul
Pictures attached
Accepted Solution
CCKorie
Problem Solver
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1.1K Messages
2 years ago
Hey there, @md_paul. We do appreicate you for bringing this to our attention. We would have to submit a ticket to our local team in the area to get this addressed. Do you mind sending me a DM with your full name and address so we can get this submitted? Thanks!
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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