Skip to main content
user_0luz9r
1st Topic

Visitor

 • 

2 Messages

Friday, September 5th, 2025

Reported Safety Issue endless times since February and Xfinity done nothing

I have repeatedly reported online that the utility box lid blew away in a storm (so it wasn't locked down by Xfinity) and there is a deep hole in my lawn with wires and metal framing sticking out of the ground.  The AI Assistant on your website is useless and I can never reach a live person to help me. I have stopped Xfinity trucks in the neighborhood to ask for help and your workers have blown me off. Small children run through my yard on a regular basis and when one falls down due to your open utility box and sues me, I will be suing you. I tried to call 1-800-Xfinity and received a message that "due to technical difficulty, you cannot be transferred to a customer representative". I am beginning to believe you have zero live customer service. This is the worst service I have ever experienced. 

Question

 • 

Updated 

9 days ago

10

1

0

Oldest First
Selected Oldest First
XfinityGabriel

Official Employee

 • 

2.6K Messages

9 days ago

 

user_0luz9r, Hi there! Thanks for taking the time out of your Friday to reach out. I can completely understand the importance of getting this safety issue resolved in a timely manner, especially since making repeated reports online. The last thing we want is for someone to get hurt. You've reached the right team. Over social media, we are a group of specialized experts who are dedicated to resolving safety concerns such as this over social media. We can help. Can you tell us if your services are also affected since the lid blew away in the storm? 

 

2

0

user_0luz9r

Visitor

 • 

2 Messages

Services have not been affected. The lid has been missing since February. I have reported the issue at least 15 times. 

Like

Reply

9 days ago

0

XfinityMartyR

Official Employee

 • 

2.6K Messages

Let's take a closer look for you, please send us a direct message. 

 

 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

9 days ago

0

forum icon

New to the Community?

Start Here