Visitor
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1 Message
Report wire down
Please let me know how to report a downed wire.
I filled a form well over a week ago, received a confirmation email (see below) and have not heard anything else. The link provided in the email to follow up does not allow a me to look up the assigned ticket number. The call-in customer Svc menu is terrible for this sort of thing as it is 100% autobot. Please help! thanks.
Thank you for contacting Comcast Customer Case. As a result of the interaction, as escalation for Hazardous Conditions has been created. The ticket number for this escalation is ECM00015*****.
It is our goal to provide you with the highest standard of service. If you have any additional questions, please contact us at http://customer.xfinity.com/contact-us.
Sincerely,
Xfinity Team
CCTimothy
Valued Contributor
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406 Messages
2 years ago
Thank you for contacting us on the forums, @user_23d00c! I would be glad to look into this for you, and find the status of your request. We wouldn't want any of your information to be shared publicly, so please send us a direct message (DM) and then delete this initial post, as it contains your specific ticket number. To send us the DM, please follow the steps below:
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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CCTimothy
Valued Contributor
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406 Messages
2 years ago
Thank you so much for the information, and for sending us the DM! For verification, may I please have your first and last name, and the the first and last name of the account holder (if different)? Thank you so much!
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