Visitor
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1 Message
Report wire down
The page to report a tripping or injury risk is not working. I have a cable down in my back yard and no internet service. I try to report the broken cable and keep getting an error message to Try Again.
Visitor
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1 Message
The page to report a tripping or injury risk is not working. I have a cable down in my back yard and no internet service. I try to report the broken cable and keep getting an error message to Try Again.
EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCTimothy
Valued Contributor
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406 Messages
2 years ago
Thank you for reaching out to us on the forums, @user_33417b! I'm sorry to hear about the downed line, but we can get this reported for you.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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