Visitor

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1 Message

Monday, August 10th, 2026 11:37 PM

report utility pole cable laying in street

Utility pole internet cable laying in the street 

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Official Employee

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2.3K Messages

23 hours ago

user_8x7dso thank you for using the Xfinity Community Forum to bring this issue to our attention. Let's get that pole addressed together. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Expert

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120K Messages

4 hours ago

Concern moved here to the Customer Service help section.

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