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user_niviuk
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Visitor

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Wednesday, May 6th, 2026 5:35 PM

Report unprofessional technician

Hello, I am Indiana [Edit: Personal Information], I reside at [Edit: Personal Information]. Account # [Edit: Personal Information]. We had a technician at our house today 5/6/26, his name was Travis. He didn’t provide his employee ID. He was very rude and unprofessional. He didn’t fix the issue he was here for but yelled at me and called me old and stupid. This is unprofessional behavior. I want to report him. 

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6 hours ago

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XfinityEmilyB

Official Employee

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2.8K Messages

6 hours ago

 

user_niviuk I appreciate you taking time out of your day to bring your recent experience to our attention. I want all my customers to be treated with respect when they reach out for support and I'm sorry we did not meet that expectation during the visit to your home. I want to review your account to investigate this further and forward your feedback to the appropriate channel. 
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

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