report unlocked / askew junction box

Hello, @user_hcz2ll thank you for taking time out of your day to reach out over Xfinity Forums. I work remotely myself, so completely understand wanting to get the equipment repaired before it would lead to any service issues. It's also helpful to know that it doesn't sound like service is affected currently, as I'd need to look at a different type of work request if that was the case. 

I checked our report an issue site, and only see it has downed lines or safety concerns to report for getting a field technician appointment scheduled. If you run across anything listed on this page, you can report them here in the future: https://www.xfinity.com/support/articles/report-an-issue

You've contacted the right place and I can open a ticket to have the junction box/pedestal repaired, and will need to gather some information that we don't want here in our public conversation.

Could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new message" (pencil and paper) icon

• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514