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user_79384b
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Visitor

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4 Messages

Thursday, September 15th, 2022 4:05 PM

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Report scam voicemail

I received a scam voicemail this morning. How/where do I forward it to xfinity?

Question

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Updated 

3 years ago

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XfinityEricB

Official Employee

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2.1K Messages

3 years ago

Hello, and thank you for reaching out about the voicemail you received. You can report the details to our security team here https://comca.st/3eTwf48. We appreciate any and all information you can provide about the scam voicemail. 

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user_79384b

Visitor

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4 Messages

3 years ago

Nope. Didn’t help. I’m not sitting in a revolving queue to talk so someone who cannot help me. I just want to report the phone number AND the voicemail message they left me. Here is a picture of the transcribed voicemail. Any other suggestions?  Thanks.

[Image Removed: "Personal Information"]

(edited)

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CCOtto

Problem Solver

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497 Messages

If you can't reach the CSA team please leave your feedback here: https://bit.ly/3UdgjKd. 

I no longer work for Comcast.

3 years ago

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dale_s8883

Visitor

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1 Message

3 years ago

Did not help.  I am trying to figure out if I was scammed.  Call from Xfinity stating I could get 50% of my monthly bill for 24 months.  Person had all my personnel information just like Xfinity would have.  He (Eric) said they were running a promotion in conjunction with target.  Number used was [Edited: "Personal Information"].

Help!

(edited)

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XfinityBenjaminM

Official Employee

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2K Messages

@dale_s8883 Our Customer Security Assurance Team is going to be your best resource in this situation. You can reach them by either using this link (https://comca.st/3SzqTd7) to report a possible fraud claim. You can also call them at (888)565-4329 they are open from 8 a.m. to Midnight EST, 7 days a week. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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