Visitor
•
1 Message
Report outage
Your status site says is fine at [Edit: Personal Information] ... we have been down for 30 minutes!!
[Edit: Personal Information]
Visitor
•
1 Message
Your status site says is fine at [Edit: Personal Information] ... we have been down for 30 minutes!!
[Edit: Personal Information]
XfinityKassie
Official Employee
•
1.7K Messages
2 years ago
@karenrjw Good morning! We appreciate you taking the time to reach out to our Community Forums Team for a status update on your services. Having reliable services is important, especially when we rely on them for so much in our daily routine. In order for me take a look, can you please Direct Message your name and full service address?
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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