Visitor

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1 Message

Saturday, March 14th, 2026 9:02 PM

Report low line

Low cable line from pole to house

Oldest First
Selected Oldest First

Official Employee

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530 Messages

2 hours ago

Thanks for dropping by our community forums, user_hioiyr! We appreciate you taking the time to bring this low-hanging line to our attention. Please send a direct message our way with your full name, name on the account (if different), and service address, and we'll work towards getting the line secured!

To send a direct message, please click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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