Visitor
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1 Message
Report low hanging wire
Roofers came and did some work and apparently knocked some xfinity wires loose, so they are now hanging down pretty low and the cables run long ways down our side yard. We are about to sell our home and really need someone to come fix this asap so we don't have any issues with inspections. Thank you!
EG
Expert
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118.7K Messages
17 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeffB
Official Employee
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422 Messages
15 hours ago
Hello user_dwmtdu, thank you for reaching out here in our Xfinity Community forum, we appreciate you and your time. I will be happy to assist you with the low hanging lines. I'll need to submit a ticket for someone to get out to your home, I just need some information that is best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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