1 Message

Thu, Nov 24, 2022 11:52 PM

Report Gateway Internet equipment stolen

Please suspend my internet Essentials Service because my apartment was broken into and my equipment is missing. 




96.9K Messages

10 days ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee


466 Messages

10 days ago

Hello there and thank you so much for taking the time to reach out through our community here!
We're so sorry to hear that your apartment had been broken into. I know all too well the awful feeling of having something like that happening when your safe place is 'invaded' so to speak! 
Rest assured, you've come to the right place for help!
May I ask that you please join us in a direct message so that we can assist you further! Please use the steps outlined below to do so, and ensure that your first and last name are included, along with your full-service address! 

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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