Hello @user_h09oro, thank you for your comment. Do you recall signing up for an Xfinity Mobile promotion that included a gift card? To check the status of your incentive, you can do so by visiting the Xfinity Incentive Tracker. We can also check your account to confirm if an email was sent out about a gift card.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We’re glad we could help! Have a great rest of your day @user_h09oro!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have been sold apple watch with false promises. After first bill I realized that and was able to cancel my watch line. I have been confirmed repetitively with agent that I will not be charged anything after that and also received order # on chat that allow me to drop the watch to the nearby store. 1) Store denied to take it back as they do not see that order number, 2) Chatted with 2 agent and they said its done and I will get Fedex shipping label in 2 hours in email, never happened 3) Finally called the customer care and now agent is telling me there is no way I can return the watch and I have to pay for it no matter what even I have disconnected the service. This is scam and series of lies I have never seen with any service provider. Extremely frustrated. The biggest thing is everything I am writing here is on their official chat forum and no one ready to do anything about it.
EG
Expert
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114.6K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.3K Messages
6 months ago
Thank you for reaching out here @user_0195zb. We would be happy to assist you in reporting any fraud issues. What type of issue did you experience?
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ronnie_
Visitor
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1 Message
6 months ago
I have a fraud or collection number [Edited: "Personal Information"]
(edited)
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Again
Expert
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33K Messages
2 months ago
https://www.xfinityincentivetracker.com/track <----- try this
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user_66n1xu
Visitor
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1 Message
8 days ago
I have been sold apple watch with false promises. After first bill I realized that and was able to cancel my watch line. I have been confirmed repetitively with agent that I will not be charged anything after that and also received order # on chat that allow me to drop the watch to the nearby store. 1) Store denied to take it back as they do not see that order number, 2) Chatted with 2 agent and they said its done and I will get Fedex shipping label in 2 hours in email, never happened 3) Finally called the customer care and now agent is telling me there is no way I can return the watch and I have to pay for it no matter what even I have disconnected the service. This is scam and series of lies I have never seen with any service provider. Extremely frustrated. The biggest thing is everything I am writing here is on their official chat forum and no one ready to do anything about it.
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