report downed wires

how do i report downed xfinity wires at my home????? Your customer service is HORRIBLE!!!! I have called, text but can't get an answer, automated system keeps asking unrelated questions. I pay too much money for [Edited: "Profanity"] customer service!! There are wires down from the "blizzard". I waited until our power was back on, knowing this was not an emergency. How do i get the wires fixed, they are laying across my driveway!!!!!!!!!!!!!!!!!!!!!!

mailing address [Edited: "Personal Information"]

physical address:

[Edited: "Personal Information"]