L

Visitor

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1 Message

Monday, April 3rd, 2023 12:58 PM

Closed

Report Downed Wire in Neighborhood

Hello, there is a downed wire in a building near one I manage. Where can I report a downed wire as a non-custonmer?

Problem Solver

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1.1K Messages

2 years ago

@LeonardRidilla

Thank you for reaching out to the Digital Care Team. Please send us a message with your first and last name, as well as address of the wire and your contact information. To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it”
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