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user_4pm87o
1st Topic

Visitor

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Wednesday, August 13th, 2025 11:10 PM

report down wire

I'd like to report an Xfinity cable on my property that poses a tripping hazard but I am not a current customer.  I have tried the 1-800 numbers but cannot proceed without an active account.

Question

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Updated 

5 months ago

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Accepted Solution

XfinityVictor

Official Employee

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1.9K Messages

5 months ago

 

user_4pm87o Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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EG

Expert

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115.1K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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