Visitor
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2 Messages
Report down lines in my yard
How do I report low hanging lines in my yard? There seems to be no way to do this.
With great difficulty I filed a ticket through the bot just to find it closed the next day. What the heck does it mean???? Code words, something which customers don't understand????
Here's the ticket message -
Your Case has been resolved.
We recently created an escalation for Hazardous Conditions on your behalf based on an interaction you had with Xfinity. The escalation ECM0002180849 has been resolved as of SCHEDULED RAISE DROP - 23 SRO.
It is our goal to provide you with the highest standard of service. If you have any additional questions, please contact us at http://customer.xfinity.com/contact-us.
CCStephanieK
Problem Solver
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909 Messages
2 years ago
Hi there. This message means that the ticket was raised to the local team and a job has been added to their system to address the wires. The ticket being closed just means that the local team received the alert, and they're addressing it. I would love to look into the Special Request Order (SRO) to see what the status is on the work order.
Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
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vk089732
Visitor
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2 Messages
2 years ago
Thank you for the reply. A Comcast technician finally came down this week and removed the cables by cutting them. Apparently the cables were very old anyway.
The ticked should not have been marked as resolved until the issue is resolved completely. How can you expect a non-comcast person to understand the code words and what's going on? Even a relevant message, in layman terms, saying that the issue has been raised with the responsible team and some one will be addressing it shortly would have been better.
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