Visitor
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1 Message
report damaged equipment in street - How to?
There is a comcast equipment box with no lid right next to a sidewalk and I have tried to report it but not getting any luck since it it not associated with my account. How can I get someone to come repair this?
XfinityPaula
Official Employee
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1.3K Messages
2 years ago
Hi @user_3ed39e Thank you for taking the time to report this open box to us. I can help out with reporting this to our local team, I know they will get out there asap to replace the lid and secure it. Would you please send us a direct message with your name and the address / location of this box? When I create the request for my local team I will also need your phone number and email address. That way they can contact you directly in case they need any other details.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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